Generally

Where do Comodo24's products come from?

All products come directly from local traders in various regions of Africa. Each piece is authentic, predominantly handmade, and tells its own story.

Am I really supporting traders in Africa with my purchase?

Yes! Your purchase goes directly to the traders in Africa. This way, you're helping to secure livelihoods, provide education, and create fair opportunities.

Are the products original and handmade?

All items are genuine original products and are mostly handmade with love by our partners and retailers.

What do I do if I have a question or need help?

No problem—our customer service is always there for you. Just send us a message, and we'll help you quickly and personally.

Shipment

How much does shipping cost?

Shipping costs €9.90 per item.

How long does shipping take?

Delivery is made directly from the respective dealer in Africa to your address.
Delivery address.

The average delivery time is approximately 10 working days .

Please note that due to customs clearance, international
In individual cases, transport routes or local conditions may result in minor delays.
Deviations may occur.

Is the shipping insured?

Yes, each of our shipments is 100% insured.

Where does it ship to?

We ship worldwide

How can I track my order?

We will send your tracking information by email as soon as the order has been shipped.

The tracking number is usually sent one day after your order has been shipped .



Order

How can I change or cancel my order?

If you wish to change or cancel your order, please contact us as soon as possible .

You can contact us at any time, and we will find a solution together .

Please note that changes or cancellations are only possible as long as the order has not yet been shipped by the merchant . Once the shipping process has started, changes or cancellations can unfortunately no longer be guaranteed.

Can I change my delivery address after placing my order?

Please note that your delivery address cannot be changed once your order has been processed or shipped.

Please provide your home address and, if possible, not your business address, as we cannot estimate how long the package will be held up in customs at the destination.

How secure is my online order?

We look forward to welcoming you back as a customer in the future and are therefore always committed to finding a customer-friendly solution together with you should there be any questions or uncertainties.

Secure payment & buyer protection

Payments via PayPal and Klarna are protected by their respective buyer protection schemes .

Additionally, the transport of your order is insured , so you are protected throughout the entire shipping process.

When you shop online with your credit card , all your data is transmitted via a secure SSL connection . Your information is encrypted and forwarded directly to our payment provider's network, where the payment is authorized and processed.

Your credit card details are not stored on our servers .

Do I need an account to order?

No, you can also order from us as a guest .

However, a customer account offers you several advantages:

  • Faster checkout process
  • Easy overview of your order status and your previous orders.
  • Updates on new releases and special offers

return

Can I return my items?

Yes, with us you have a 14-day return policy .

After receiving the goods, you can easily return the item to us in Hamburg within 14 days .

My item is defective, what now?

If there is a defect in the product quality, you can return the item to us within 14 days of receipt .

In this case, please contact us in advance so that we can find a quick and customer-friendly solution together.

Who bears the return costs?

The return costs are usually borne by the buyer unless the item is defective or due to a manufacturing error.

payment

What payment options do I have?

We accept all common payment methods.
These will be options such as PayPal & Klarna or credit card.

Is my payment secure?

Yes, we only work with well-known and trusted payment providers.

Do you have any further questions?

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